Policy Guidelines
| Category | Circumstances | Action |
|---|---|---|
| Missed Appointment | Candidate No-Show | Missed Appt. Fee (MAF) charged* |
| Candidate/Client cancels or reschedules with less than one-hours' notice | ||
| Late Cancellation or Rescheduling | Candidate/Client cancels or reschedules with less than 23 hours' notice | Late Rescheduling Fee (LRF) charged* |
| Technical Issues | On-Demand Testing --> | a) Network connection (NC) meets minimum requirements** | Suggest a Live retest, no fee applied. |
| On-Demand Testing --> | b) Network connection (NC) does NOT meet minimum requirements** | Suggest a Live retest, $30 fee applied. | |
| Live/Scheduled Testing --> | Test unable to be completed within reasonable timeframe due to lack of candidate preparation or insufficient system configuration (ex. doesn't have a working microphone or camera, poor internet connection, etc.) | Suggest a retest, $50 fee applied. | |
| User Error | Ex. Incorrect language conversion (i.e. source to source renditions); failure to understand the exercise — ex. open-ended responses to test segments as opposed to interpreted renditions of messages; poor enunciation throughout the test or poor use of equipment resulting in unusable content | Suggest a Live retest, $30 fee applied. |
| Cheating/Fraud | Inconclusive/Indefinitive --> | Ex. Keyboard typing sound or faint whispering. | Suggest a Live (OVP) retest with $30 fee plus Online Video Proctoring (OVP) fee. |
| Conclusive/Definitive --> | Ex. complete mismatch of name between presented ID and original test request; verbatim performance (compared to testing script and/or another candidate), clear whispering, clear electronic device used to assist with test, etc. | Report retained. Full test price charged. | |
| Retest recommendation is declined by client or candidate | In response to concerns, whether stemming from technical issues, findings of fraud/cheating, or otherwise, a retest recommendation is made to client but declined by either Client or Candidate. | 70% of original test price is applied. |
| Retest recommendation or Retest Scheduling process expires (30 days following the initial Test Completion Date) | Retest recommendation and/or Retest Scheduling process exceeds 30 days beyond the original Test Completion Date, with no response from either the Candidate or Client. | 70% of original test price is applied. |
| Test Report Schedule | Standard turnaround for test reports is 5-6 business days from the date of test completion. Expedited service (when available) ensures report delivery within 2-3 business days of the date of test completion. Any test completed after 5:00pm eastern or during the weekend (from FRI 5pm to SUN 11:59pm) will be issued a completion date of the following business day. |
Administration Fees
| Service | Notes | Fee |
|---|---|---|
| Online Video Proctoring (OVP) | Available only for live scheduled assessments | 15 |
| Expedited Test Results | ***Service is assessed in addition to regular test price, providing formal report between 24 and 72 business hours of test completion. Availability provided on a case by case basis, depending on language combination and volume. | 30 |
Language Availability
Languages Available for LIVE (Scheduled) Assessments
Languages Available for ON-DEMAND (Automated) Assessments
For additional information, please visit our website: www.languagestat.com or call us at 1 (678) 540-6394